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The registration 'My Account' service and the 'Online Applications' service will be unavailable during the morning of Wednesday 6 November 2024 due to scheduled maintenance. We apologise for any inconvenience.

Our policies and procedures

Our main policies and procedures

Our main policies and procedures are available via the links below. This is not an exhaustive list and other internal guidelines, instructions and manuals will be provided on request subject to the normal limitations in the FOIA

Customer feedback

As an organisation, our aim is to provide the best customer service we can for all our registrants and stakeholders

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Equality, diversity and inclusion

We aim to champion equality, diversity and inclusion in all that we do as a regulator

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Retention schedule

We are required to keep case records for a period of time once the case has ended. 

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Data policy and terms

HCPC's data policy, including details about the information we hold about registrants, plus the terms and conditions for our website

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Procurement and tendering

How we appoint suppliers of goods and services

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Safonau’r Gymraeg

Sut rydym yn darparu gwasanaethau i aelodau o'r cyhoedd sy'n siarad Cymraeg.

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26 Maw 2019

Freedom of Information Policy

The Freedom of Information Act 2000 (FOIA) enables anyone to request recorded information held by the Health and Care Professions Council (HCPC)

View the policy document
Tudalen wedi'i diweddaru ymlaen: 10/07/2018
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