Useful contacts, links and FAQs

Frequently asked questions

• My address/email address has changed. How do I update my details?

  If your personal details have changed, please log on to the Partner Portal where you can update your details. Please refer to our Partner Portal guidance for more information.  

  Please note that this will only change your details on the HCPC Partner system and not on our Register.

• My title has changed but I cannot update this on the Partner Portal. How can I do this?

  There are certain things that cannot be changed on the Partner Portal by Partners. If your title has changed and you would like us to update your Partner profile, please contact the Partner Team. Please note that we cannot change titles without official documented evidence of the change.

  Please note that the Partner Portal does not update the Register, and vice versa. If you would like your name updated on the Register as well, please contact Registration.

• I am locked out of the Partner Portal and my login details don’t work, what do I do?

  If you have issues logging in to the Partner Portal, or you think your account is locked, please email the Partner Team for assistance. 

• How do I book a training session?

  To book a Partner training session with HCPC, please log into your Partner Portal account where you can make a booking. Please use the Partner Portal Training guidance for support.

• What is the Learning Hub?

  The Learning Hub is the HCPC's online platform used for delivering learning objectives for Partners. The courses on the Learning Hub are called 'eLearning modules' and occasionally the department/ Partner Team will allocate eLearning modules to you.

• I cannot access the Learning Hub. What can I do?

  The Learning Hub is a separate system to the Partner Portal - please don’t attempt access the site using the same password/username.

  To login into the Learning Hub, please use your email address as your username. To reset the password, please use the “forgotten password” function. This will send a password reset email to you. Please give this time to come through and note that it may go into your junk mail.

• I want my Partner fee to go to my employer, how can I do this?

  If you want your Partner fee to go to someone else other than yourself, please contact the Partner Team for a form.

• I have not received a fee, what can I do?

  Please allow up to one calendar month for fees to appear in your account. If you still have not received a fee for completion of Partner work, please contact our Finance Team at finance@hcpc-uk.org

• Can I claim VAT?

  HCPC Partner fees are VAT inclusive. The HCPC is not VAT registered and does not pay this as a separate amount. The Partner Services Agreement (PSA) explains our VAT regulations in the following sections:

  • Fees - 7.4
  • Expenses - 8.2.2

  Please contact Finance or the Partner Team if you require further assistance with this matter.

• I would like to make a complaint or raise a concern.

  If for any reason you would like to make a complaint or raise a concern, please contact the Partner Team. Please also refer to our Partner Complaints Procedure for more information.

• I have not received any Partner work for a long time, have you forgotten me?

  No, we haven’t forgotten you. Partner work is allocated when it becomes available. We aim for a fair distribution across Partners but there might be certain restrictions (profession/modality, availability, demand etc). Please contact the department or the Partner Team if you have any concerns.

• I’m already a Partner but I would like to take on another role, is this possible?

  It is not uncommon for Partners to take on more than one Partner role. Please note that for some roles there are restrictions in place. If in doubt please check with the Partner Team before applying. Any Partner vacancies will be available through the Partner Portal for current partners.

• How do I update the HCPC on my availability?

  There is an option on the Partner Portal for you to update us with your unavailability.

  We understand that circumstances can suddenly change. If you are booked in for providing services that you can no longer commit to, please contact the department immediately.

  Please keep in mind that cancellations, especially with short notice periods, may impact on the work which needs to be delivered. The postponement of a hearing, for example, is costly and can cause additional stress to the registrant going through the process. 

  If you are on parental leave and unable to undertake Partner work, please contact the Partner Team and keep your unavailability on the Partner Portal up to date.  

• I’ve encountered a problem with the work I’ve been allocated, what can I do?

  The Partner Team is not responsible for the work allocation. If you encounter a problem, please email the department that allocates your work. Email addresses for the departments are available on the Partner Hub

   

• I need to book travel/accommodation, how can I do this?

  Partners are required to use our travel company Click Travel for all travel and accommodation bookings. If you need any help, please contact Travel@hcpc-uk.org. When booking travel /accommodation, please refer to the HCPC Expenses Policy

• I require reasonable adjustments. How can this be arranged?

  If you require reasonable adjustments to enable you to conduct your Partner role, please contact the Partner Team and we can arrange for a phone call or meeting to fully understand your needs. Please note that we may ask to see a doctor’s note. We will reimburse any doctor’s fee for the letter should this be required.

• I wish to resign from my Partner role, how do I inform the HCPC and what is the process?

  Your notice period, according to the Partner Service Agreement, is three months. If you wish to resign from your Partner role, please send a resignation email to the Partner Team. A member of the team will acknowledge your email and check with the relevant department that there is no outstanding work before confirming your leaving date.

• Can the HCPC supply Partners with a reference?

  Yes, we can. Please contact the Partner Team if you require a reference for the services you have provided at the HCPC.