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Professional Liaison Service

The HCPC Professional Liaison Service was established in 2020 following a decision to invest in more upstream regulation. Upstream regulation describes an approach to regulation that is focussed on prevention, partnership and support.

Work for us

The people we work with are central to helping us achieve effective and efficient regulation

COVID-19 advice

Read our FAQs and information on how to apply our standards during the COVID-19 pandemic

Diversity data: speech and language therapists - November 2023

This factsheet provides key EDI information for speech and language therapists and how the demographics of this group compare to the demographics of HCPC registrants overall

Diversity data: hearing aid dispensers - March 2023

This factsheet provides key EDI information for hearing aid dispensers and how the demographics of this group compare to the demographics of HCPC registrants overall

Education and Training panels

Education and Training panels review visitors' reports on approval and monitoring of education and training programmes. Panel members are drawn from the Education and Training Committee

How we investigate health concerns

The HCPC takes a proportionate approach to investigating concerns about a registrant’s physical or mental health

An employer's perspective: Supporting a registrant through fitness to practise proceedings

Ruth Clement is Head of Kent Children’s Therapies at Kent Community Health NHS Foundation Trust. A concern was raised about a HCPC-registered therapist that Ruth line-managed. Here she gives her perspective on the events and shares tips for employers or managers in similar situations.

Sustainability in health and care practice

HCPC Policy Lead, Rosemary Flowers-Wanjie, explains the background behind our development and publication of content support registrants with sustainable practice.

Our work

Our corporate plan sets out the important development work we want to achieve to progress our strategy

Customer feedback

As an organisation, our aim is to provide the best customer service we can for all our registrants and stakeholders

Revisions to our standards of education and training

Guidance about our revised standard, which came into effect in September 2017. We are currently undertaking a rolling review of how programmes meet the revised standards.

What the HCPC is doing to improve sexual safety in health and care

We are calling on employers, managers, education providers, professional bodies and unions to prevent these behaviours from happening, and to encourage greater reporting when they do. As a regulator of 15 different professions, the HCPC has a role to play too.

Applicants with convictions

How to consider applicants with convictions or cautions and make decisions regarding their suitability for registration and ability to provide a professional service for the public. 

Case studies of fitness to practise concerns

Our case studies illustrate the types of issues that are taken into consideration by a panel when deciding if a registrant’s fitness to practise is impaired