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Customer service process

Step by step guide on the complaints process

Using your online account

Find guidance on creating, accessing and managing your online account.

How to fill out the returning to practice form

We have set out some top tips to help applicants complete the returning to practice form as easily as possible

Physiotherapists: how to rejoin the Register if you’ve been removed

We want to get you back on the Register as soon as possible. Please follow these steps to make sure you've reapplied correctly. 

Ramadan 2022 – supporting Muslim colleagues at work

Learning and Development Manager Tehimna Ansari reflects on how mangers and colleagues can support Muslim colleagues during the holy month of Ramadan.

CPD audit do’s and don’ts

Here are some tips from CPD assessors who were involved in our most recent audit cycle to help you submit a complete CPD profile

Informing us of changes

How to inform us of changes or developments, and what to consider when you do. 

Leadership

We have emphasised the role and importance of leadership at all levels of practice. This is one theme within the key changes to the updated standards of proficiency for all professions.

Active implementation of the standards

We have changed the wording of the standards to move registrants away from a passive understanding of the standards, and towards active implementation of them. This is one theme within the key changes to the updated standards of proficiency for all professions. 

Certificate of English language proficiency

We ask all applicants applying through the international route to confirm their proficiency with the English language

How should I record my CPD?

This is your personal record, and you can keep it in whatever way is most convenient for you

Student misconduct

A closer look at student misconduct whilst on a programme, and what resources are there to support you in developing related policies.

Do you have safety concerns?

As an HCPC-registered practitioner, one of your responsibilities is to be alert to public safety risks, breaches of legislation and wrongdoing

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