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Professional Liaison Service

The HCPC Professional Liaison Service was established in 2020 following a decision to invest in more upstream regulation. Upstream regulation describes an approach to regulation that is focussed on prevention, partnership and support.

Our work

Our corporate plan sets out the important development work we want to achieve to progress our strategy

Person-centred care

As a health and care professional, you must promote and protect the interests of service users and carers

Disclosing information without consent

There are a small number of circumstances where you might need to pass on information without consent, or when you have asked for consent but the service user has refused it

Sustainability in health and care practice

HCPC Policy Lead, Rosemary Flowers-Wanjie, explains the background behind our development and publication of content support registrants with sustainable practice.

Good practice - international staff at Birmingham Community Healthcare NHS Foundation Trust

Dr Pameleta Ricketts, AHP Professional Lead and HCPC Council Member, shares the considerations that have produced a strong, productive international staff contingent at BCHC.

Employers

Employers, including those who manage, supervise or lead the work of HCPC registered professionals, play a key role providing a number of functions, including checking their employees’ registration

Professional indemnity - your questions answered

Guidelines on insurance can be tricky, so we've compiled some of the questions our registrants commonly ask 

An employer's perspective: Supporting a registrant through fitness to practise proceedings

Ruth Clement is Head of Kent Children’s Therapies at Kent Community Health NHS Foundation Trust. A concern was raised about a HCPC-registered therapist that Ruth line-managed. Here she gives her perspective on the events and shares tips for employers or managers in similar situations.

Employer insight: Supporting transgender employees in the workplace - Top Tips

NHS Lothian (NHSL) developed a number of initiatives to support Transgender employees at work, including Top tips for employees and employers

Customer feedback

As an organisation, our aim is to provide the best customer service we can for all our registrants and stakeholders

Ramadan 2023 – supporting Muslim colleagues at work

Supporting colleagues during Ramadan is part of building an inclusive work environment where everyone is engaged, respected, valued and feel a sense of belonging because of all the effort from their colleagues/managers.

Declaration

You’ll be asked to sign a declaration regarding background checks to enable us to check that they are genuine with the organisations or individuals who provided them

Ensuring that your CPD benefits the service user

These benefits do not need to be radical and in many cases may simply be a result of improvements you have made to your practice