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Professional Liaison Service

The HCPC Professional Liaison Service was established in 2020 following a decision to invest in more upstream regulation. Upstream regulation describes an approach to regulation that is focussed on prevention, partnership and support.

FAQs on record keeping

We get many questions about record keeping from registrants. This page runs through the most common questions and signposts to other sources of advice

Customer feedback

As an organisation, our aim is to provide the best customer service we can for all our registrants and stakeholders

Employer case study - The effects of well-supported CPD (Optima Health)

Karen Philpotts, Head of Clinical Standards (MSH and MH) at Optima Health, shares a case study on the impact of well-supported CPD on one practitioner and their team.

Cookies used on our website

Information about the cookies used on our website and how to review your preferences and consent.

An employer's perspective: Supporting a registrant through fitness to practise proceedings

Ruth Clement is Head of Kent Children’s Therapies at Kent Community Health NHS Foundation Trust. A concern was raised about a HCPC-registered therapist that Ruth line-managed. Here she gives her perspective on the events and shares tips for employers or managers in similar situations.

Confidentiality and accountability

You need to make informed and reasonable decisions about your own practice to make sure that you always respect and protect the confidentiality of service users

Registrant snapshot - 1 March 2023

Total number of registrants for the main HCPC Register, broken down by profession (1 March 2023).

Applicants with convictions

How to consider applicants with convictions or cautions and make decisions regarding their suitability for registration and ability to provide a professional service for the public. 

Completing a CPD profile for audit

If selected for CPD audit, you'll be asked to submit a profile as proof of your activities and how they meet the standards for CPD

Registrant snapshot - 4 December 2023

Total number of registrants for the main HCPC Register, broken down by profession (4 December 2023).

Registrant snapshot - 4 January 2024

Total number of registrants for the main HCPC Register, broken down by profession (4 January 2024).

Registrant snapshot - 2 February 2024

Total number of registrants for the main HCPC Register, broken down by profession (2 February 2024).

Registrant snapshot - 3 March 2024

Total number of registrants for the main HCPC Register, broken down by profession (3 March 2024).