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You need to take all reasonable steps to protect information about service users. By ‘reasonable steps’, we mean that you need to take sensible, practical measures to make sure that you keep the information safe.

Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential

Confidentiality means protecting personal information, this information might include details of a service user’s lifestyle, family, health or care needs which they want to be kept private

You should keep the following principles in mind when handling information

We want to exhibit empathy in all our interactions, demonstrate fairness in all that we do, and cultivate professionalism through a supportive, transparent and collaborative approach

Find out what rights your profession has and how these are changed

Controlled drugs are subject to additional legal controls as they carry a higher risk of being misused or causing harm

Specific guidance relating to key areas, such as scope of practice, vaccine administration and specific roles

Education annual report for 2016–17 reflects on another year of progress in which we approved a diverse range of programmes delivered by a broad range of providers

Advice on how to work out what your current scope of practice is

What our standards say on scope of practice

Case study: An employer raised concerns about a psychologist who did not report a service user’s suicidal thoughts to their supervisor or any other professionals. This was despite it happening repeatedly and after recording a case note.