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Sometimes, you may be asked for information directly under the law – for example, if a court has ordered you to disclose the information

In most cases, you will need to make sure you have consent from the service user before you disclose or share any identifiable information

It is important that you get the service user’s permission, or ‘consent’, before you share or disclose their information or use it for reasons which are not related to the care or services you provide for them

You need to take all reasonable steps to protect information about service users. By ‘reasonable steps’, we mean that you need to take sensible, practical measures to make sure that you keep the information safe.

Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential

Confidentiality means protecting personal information, this information might include details of a service user’s lifestyle, family, health or care needs which they want to be kept private

You should keep the following principles in mind when handling information

Case study: Carl is a podiatrist working in independent practise. He is a sole practitioner and has run his business for 10 years

We want to exhibit empathy in all our interactions, demonstrate fairness in all that we do, and cultivate professionalism through a supportive, transparent and collaborative approach

More information about the Council apprenticeship scheme including profiles of current HCPC Council Apprentices.

Case study: Kathy is an occupational therapist, working in the NHS, and has recently trained as a best interests assessor